Refund policy

IF YOU HAVE ANY ISSUES OR ARE UNHAPPY WITH YOUR ORDER, PLEASE EMAIL US AT SUPPORT@SOUTHLISAJAR.COM

WE ARE VERY GLAD TO HELP YOU SOLVE YOUR PROBLEMS!

EXCHANGE AN ORDER
Can I switch my order?

If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

You can change your size, color in the order within 24 hours since the order is placed by emailing us at support@southlisajar.com.

CANCEL AN ORDER
Can I cancel my order?

Sure. You can cancel your order or change your size, color in the order immediately (within 24 hours since the order is placed) by emailing us at support@southlisajar.com.

Does the cancellation cost anything?

No, it isn't. You can send any cancellation requests via email to us at support@southlisajar.com.

RETURN & REFUND POLICY
What is the time frame of the policy?

Our policy lasts for 7 days from the delivery completion.

Beyond those 7 days, the order will be considered as being accepted by the customer, and no reimbursement will be processed.

Who is responsible for the return shipping cost?

If you send the request to our email, we are very glad to send you a new item WITHOUT ANY FURTHER COST.

When should I request a refund?

At SouthLisa, we want you to cherish our products as much as we do, which is why we stand behind our products' quality and assure our workmanship. We have low return rates, and we are proud of the top-notch products we offer. However, in rare cases, items might be damaged during shipping. If an item arrives in one of the following conditions, we will attempt to offer a refund:

  • The product arrives defective
  • The product arrives broken
  • The product design is different from the one you ordered
  • The product size is different from the one you ordered
  • The product material is different from the one you ordered
  • The product is different from how it was originally described

When are products eligible for a refund?

Noticeably, returned items must NOT meet the following conditions:

  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) have some redundant thread that can be cut/fixed easily

What are the required proofs to claim a refund?

If you are unhappy with our product, please let us know and provide ONE of these proofs in your email:

  • The shipping label stuck outside your package
  • Proof of defective items
  • Screenshots of emails we previously sent to you

How should the request be processed?

Customers send the Refund Inquiry to support@southlisajar.com together with the required documentation.

You will receive a response from our Customer Service Department within 2-3 business days regarding the eligibility of your Refund Inquiry. Turn on your email notifications and patiently wait for our response.

Further instructions will be provided depending on different circumstances.

Do I necessarily need to contact the Customer Service Department in advance?

Absolutely. No refunds will be issued without our email confirming the eligibility of your Refund & Return Request.

If you have any questions about shipping time, or if your order is broken or defective, please contact us via email, and we are happy to help you resolve any issues.

Where should I return the item(s)?

After you receive an email from us confirming the eligibility of your Refund Request:

Please DO NOT automatically return the package without confirmation via email, as we cannot be responsible for any lost items during the return process.

Once you have received confirmation, make sure to attach the Tracking Number from the Carrier you choose to return the item(s) to us in another email to the same email address: support@southlisajar.com.

How long will it take for customers to receive the refund?

We will notify you when your refund has been successfully processed. However, we will not know when the refund reaches your original payment method. Please allow 5-14 business days for your refund to be processed.

We will email you to ask for confirmation once we receive your refund request. Your requested refund will be issued immediately, regardless of the return shipping fee that you previously purchased.

Note: No transaction will be made without our customer's confirmation. If you agree to a refund, please confirm via our email or phone, and we will process your refund immediately once we receive your information.

What should I do if no refund transaction is recorded in my bank account?

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. You should receive your money in about 3-5 business days depending on the policy of your card’s issuer.

If you've done all of this and still haven’t received your refund, please contact us immediately at support@southlisajar.com. We will respond within 24 hours.

Best Regards,
Customer Service Department

(*) IMPORTANT NOTES:
Our policy lasts for 7 days from the delivery completion. Beyond those 7 days, the order will be considered accepted by the customer, and no reimbursement will take place.

If you send the request to our email, we are very glad to send you a new item WITHOUT ANY COST.

Customers have to contact the Support Team in advance, as we cannot be responsible for any unqualified Refund & Return Request or lost item(s) during the return process.