Shipping policy
SouthLisa works closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending products, so you don’t have to drive around to retail shops or search thousands of different websites. Think of us as a one-stop-shop destination for the most popular products.
We are proud to offer international shipping services that currently operate in over 150 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
We offer free shipping on orders over $50 within the continental United States.
DELIVERY TIME
We process orders from Monday to Friday and can get all your orders out of our warehouses within 10-15 business days!
Business days are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays, there is a good chance that it could take the full 7 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
At the moment, our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience!
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 business days |
| Canada, Europe | 10-15 business days |
| Australia, New Zealand | 10-15 business days |
| Mexico, Central America, South America | 15-20 business days |
| Middle East (UAE, Saudi Arabia) | 15-20 business days |
Note: Regardless of events beyond our control, please allow product delivery within a suitable period based on the circumstances. We do not accept refunds for events beyond our control which affect delivery time.
ORDER TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.
You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 24 hours, your order will be processed for stocking, packing, and shipping and this cannot be undone. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number.
To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Visit SouthLisa Order Tracking Page <<<
IMPORTANT NOTICE
We are NOT RESPONSIBLE if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply email us at support@southlisajar.com as soon as possible. However, there is a 24-hour wait list for email requests, so if your order has left our warehouse within 24 hours, it is out of our control.
SouthLisa is NOT RESPONSIBLE for destination country taxes and/or any duty charges that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
SouthLisa is NOT RESPONSIBLE for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and:
- The customer refuses to accept the package.
- A number of attempts are made in the destination country to deliver the package.
SouthLisa reserves the right to abandon the package(s) and will NOT BE RESPONSIBLE for any refund.